Refund policy
This Return and Refund Policy applies to purchases made through dynamicnailsupplyx.shop.
We want customers to have a clear understanding of how returns, refunds, replacements, and other remedies are handled.
This policy includes our voluntary return arrangements and operates in addition to any mandatory rights available under the Australian Consumer Law (ACL).
Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded. Under the ACL, qualifying product failures may give consumers rights to a repair, replacement, refund, cancellation, or other remedy depending on the circumstances.
1. Voluntary 30-Day Return Period
For eligible change-of-mind returns, customers may request a return within 30 days after receiving the product.
To qualify under our voluntary change-of-mind return policy, the product must generally:
- Be returned within 30 days of delivery.
- Be unused and unworn.
- Be in substantially the same condition in which it was received.
- Include its original packaging where reasonably possible.
- Include accessories, components, manuals, and promotional items supplied with the product.
- Not show signs of misuse, intentional damage, excessive handling, contamination, or alteration.
- Be accompanied by reasonable proof of purchase.
The above conditions apply to voluntary change-of-mind returns only and do not limit rights available under the Australian Consumer Law.
2. Starting a Return
Before returning a product, contact:
Please include:
- Your order number.
- Your name.
- The email address associated with your order.
- The item you wish to return.
- The reason for the return.
- Photographs or other relevant information if the product is damaged, defective, incorrect, or incomplete.
We will review the request and provide appropriate return instructions.
Products should not be returned to an address appearing on shipping packaging without first receiving return instructions, as fulfilment or carrier locations may not be authorised to process customer returns.
3. Change-of-Mind Returns
Australian Consumer Law does not generally require a business to provide a refund simply because a customer changed their mind, found the product cheaper elsewhere, no longer needs it, or decided they do not like it. However, where a business offers a voluntary change-of-mind policy, the business should follow that policy.
dynamicnailsupplyx.shop voluntarily permits eligible change-of-mind returns in accordance with the 30-day conditions described above.
For approved change-of-mind returns:
- The customer is generally responsible for return shipping costs.
- Original free standard shipping does not create a separate refundable shipping charge.
- Any upgraded or optional delivery charges paid by the customer may be non-refundable unless required otherwise by law.
- We recommend using a trackable return method.
- The customer remains responsible for properly packaging the return.
4. Damaged, Defective or Incorrect Products
Please inspect your order as soon as reasonably possible after delivery.
If you receive an item that is damaged, defective, incorrect, incomplete, or materially different from what was ordered, contact us at info@dynamicnailsupplyx.shop.
Where possible, provide photographs clearly showing:
- The product.
- The problem or damage.
- The packaging.
- The shipping label where relevant.
We will assess the matter and determine the appropriate resolution consistently with applicable Australian law.
Depending on the circumstances, available remedies may include repair, replacement, refund, reimbursement of reasonable return costs, or another remedy required by law.
5. Australian Consumer Guarantees
Goods sold to consumers in Australia may be subject to statutory consumer guarantees.
These guarantees operate independently of any voluntary manufacturer warranty or store warranty, and consumer rights may continue beyond the period of a voluntary warranty where applicable.
Where a failure is considered major under applicable law, a customer may have the right to reject the product and choose an available statutory remedy.
Where a failure is not major, the supplier may be entitled to provide an appropriate remedy within a reasonable time.
Nothing in this policy requires a customer to accept a store credit where the customer is legally entitled to another remedy.
6. Non-Returnable Change-of-Mind Items
For hygiene, safety, regulatory, or practical reasons, certain products may not qualify for a voluntary change-of-mind return once opened, used, unsealed, or altered.
These may include:
- Opened personal-care or hygiene-sensitive products.
- Products that have been used or contaminated.
- Customised or personalised products.
- Digital products after access or delivery where applicable.
- Gift cards where applicable.
- Products that cannot safely or legally be returned by ordinary postal services.
- Items specifically identified as final sale before purchase, where legally permitted.
These exclusions apply only to voluntary change-of-mind returns.
They do not remove or limit rights relating to faulty, unsafe, incorrectly described, or otherwise non-compliant goods under Australian Consumer Law. The ACCC has specifically warned against return terms that purport to prohibit statutory refunds merely because an item was opened, used, on sale, or outside an arbitrary store return period.
7. Sale and Promotional Items
Sale, clearance, and promotional products remain protected by applicable Australian Consumer Law.
A discounted price does not remove statutory consumer guarantees.
Change-of-mind returns for sale items may be accepted if the item otherwise meets this policy and was not clearly identified as final sale before purchase.
8. Exchanges
Where appropriate, we may offer an exchange for another eligible product.
Availability of replacement items cannot be guaranteed.
Where a customer has a statutory right to choose between a replacement and refund, nothing in this section limits that right.
9. Return Shipping
For voluntary change-of-mind returns, the customer is generally responsible for arranging and paying for return shipping.
For products confirmed to have a fault or other issue that gives rise to a remedy under applicable consumer law, return or transportation costs will be handled as required by law.
We may provide a prepaid return label, reimbursement, or alternative return arrangement where appropriate.
10. Inspection of Returned Products
After a returned item is received, it may be inspected to confirm its condition and the circumstances of the return.
For voluntary returns, we may decline a refund where the item materially fails to meet the voluntary eligibility requirements.
This inspection process does not limit statutory remedies for products that fail to satisfy applicable consumer guarantees.
11. Refund Processing
Once an eligible refund is approved, we will process it to the original payment method wherever reasonably possible.
Financial institutions and payment providers may require additional processing time before the refunded amount appears in the customer's account.
We do not control processing times imposed by banks, card issuers, payment processors, or other financial institutions.
12. Missing Refunds
If you have received confirmation that a refund has been issued but cannot see it in your account:
- Check your payment account again.
- Contact your card issuer or bank.
- Allow reasonable processing time.
- Contact us at info@dynamicnailsupplyx.shop if the refund remains unresolved.
13. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We will attempt to accommodate cancellation requests before fulfilment begins, but cancellation cannot be guaranteed once an order has entered processing or shipment.
If an order has already shipped, it may need to be handled through the applicable return process after delivery.
This does not affect any cancellation or remedy rights available under applicable law.
14. Refused or Unclaimed Deliveries
Customers are responsible for providing accurate delivery information and making reasonable arrangements to receive their orders.
Where a package is returned because it was refused, unclaimed, or sent to an incorrect address supplied by the customer, we will review the circumstances before determining whether reshipment or refund is appropriate.
Any action taken will remain subject to applicable consumer law.
15. Contact Us
Questions regarding returns, refunds, exchanges, faulty products, or Australian Consumer Law remedies may be sent to:
dynamicnailsupplyx.shop
Email: info@dynamicnailsupplyx.shop
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